Internal Communications

6 ways senior executives can improve communications with employees

Written by: PoliteMail Software Communicating with employees is  an increasingly vital role for top executives in organizations of all sizes. The problem is not all senior leaders recognize this. While executives often take an active role in external communications with the media and business communities, they tend to delegate internal communications or underestimate the value

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Create Active Engagement by Listening and Learning

Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many

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6 Must-Know Internal Communications Metrics

Written by: PoliteMail Software Often articles and how-to guides about internal communications will offer a piece of advice like “identify the KPIs that work best for your organization,” but don’t specify exactly what those KPIs or metrics should be. There’s a good reason for that: Different types of organizations have different goals, and thus most

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How To Take The “Corporate” Out Of Corporate Storytelling

Written by: Jason Anthoine, Audacity Stories are Powerful They can captivate audiences, inspire empathy and understanding, forge new connections, and compel others to take action. Stories also have the power to change the hearts and minds of your employees, customers, stakeholders, and leaders, making them incredibly effective tools for transformation and growth. As leaders and

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Mixing it Up: A Different Approach to Internal Communications During Times of Organizational Change

Written by: Gabriel Sanchez, First 5 LA “I know Kung-Fu!” That is one of my all-time favorite movie lines. And just as Neo in “The Matrix” mixed and matched martial arts moves as he sparred with Morpheus after uttering that line, professional communicators must also be agile in blending different public relations and marketing approaches

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How Westar Reaches Deskless Workers With Their Branded App

Written by: Charong Chow, SocialChorus Modern communications are more than just email blasts.  In our last installment, Shel Holtz of FIR was talking with Jana Dawson, Director of Corporate Communications, and Jaycee Breese, Corporate Communications Representative, at Westar Energy in Kansas City, Missouri. They were discussing the difficulties of reaching over 2,400 employees out in

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Your Employees are “the First Public” So Talk to Them Like Customers

Written by Scott McDowell, Tribe Pictures. In a recent interview with Ethan McCarty, the CEO of Integral Communications, Tribe CEO Vern Oakley was asked about the link between authenticity, trust, and the bottom-line: I believe the leadership, particularly the CEO, becomes the lightning rod for trust. You only have to think of companies like Wells Fargo

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5 Tips to Create High-Performance Teams

Written by: Julia Felton, Lead Change No leader sets out to lead an ineffective team. In fact many leaders invest a lot of time and energy agonizing over how to create the perfect high-performance team that works effectively and consistently delivers results. However, there is a problem. Many of the strategies leaders have adopted to

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