Blog

Is employee happiness the key to a better customer experience?

Is employee happiness the key to a better customer experience?

Written by StaffConnect founder and CEO, Bulent Osman The recent article from Lord Price Employee happiness is the key to a fairer and more prosperous society refers to the “John Lewis happiness principle” and has got me thinking about the connection between employee happiness and the impact it has on the customer journey. We all know that

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mobile workforce

Case Study: Communicating with a Mobile Workforce

By Paul Barton, ABC, Principal Consultant, Paul Barton Communications, LLC. How do you communicate with employees in the field? That’s been the million-dollar question for many years for internal communication professionals. But advances in mobile technology are making this challenge a thing of the past. Charlie Gilbert One company that has embraced mobile communication technology

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intranet

Top 10 KEY insights from the 7th Intranet & Digital Workplace Summit

By Gregg Apirian, Managing Director, Vignette. What A Great 3 Days! We recently had the honor of chairing the ALI 7th Annual Intranet & Digital Workplace Summit in San Francisco. It was great to meet all the attendees, but even greater to have walked away knowing that everyone thought the three days we spent together were

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internal communications government

Want Engagement? Help Employees Find Their Voice

By Richard Regan, GovLoop. The Chartered Institute of Personnel and Development defines employee voice as the means by which employees communicate their views on employment and organizational matters to their leadership. It is the most direct and effective way to ensure the grassroots part of the organization has just as must say in the organization

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intranet digital workplace conference

This Is an Exciting Time to be an Internal Communications Professional

Written by Paul Barton, ABC, Principal Consultant, Paul Barton Communications. I enjoyed copresenting “Shifting Culture and Technology Advances Bring Unique Opportunities” with Kris Pugsley, Global Communications Manager and Change Management, Compliance and Ethics, at ON Semi Conductor at the 7th annual ALI Intranet and Digital Workplace Summit in San Francisco today. It was an honor copresenting with Kris who is

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