Communications
Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many cases, push it forward. Take
Written by: PoliteMail Software Often articles and how-to guides about internal communications will offer a piece of advice like “identify the KPIs that work best for your organization,” but don’t specify exactly what those KPIs or metrics should be. There’s a good reason for that: Different types of organizations have different goals, and thus most likely have different needs when
Written by: Jason Anthoine, Audacity Stories are Powerful They can captivate audiences, inspire empathy and understanding, forge new connections, and compel others to take action. Stories also have the power to change the hearts and minds of your employees, customers, stakeholders, and leaders, making them incredibly effective tools for transformation and growth. As leaders and communicators, it’s our job to
Written by Scott McDowell, Tribe Pictures. Video is one of the most effective tools for leaders today. It’s not simply a way to share the latest news; it’s a way to call people to action. But in order for employees and stakeholders to heed your call, they first need to connect with you. So, how do you put your best
Written by Michelle Bolda, Rogue Services and Solutions. Over here in Rogue land, we have managed many migration projects. Some have been for large enterprises, and some have been for 6MB of data. Most of our clients are upgrading to SharePoint Online (aka “migrating to the Cloud“). A question we get a lot is, “Can you just move it over
Written by Steve Crescenzo Communicators, pencils ready! You have three minutes to complete the following multiple-choice question. Good luck! Why do most corporate communicators fail to reach the status of Strategic Counselor in their organizations, and instead fall into the “Communication Order Taker” role: a. Never-ending deadlines that suck your time away and leave you no time to be either
Written by Hellen Deverell, Alive! Often the perception of internal communication is far from where we want it to be. But with large numbers of IC pros not a member of any professional body or investing in CPD, is it any wonder*? Developing our credibility needs to be a priority for IC pros, and here are our top seven tips for doing
Written by Becky Sennett, BrilliantInk.com. For over 115 years, Crayola has helped parents and educators raise ‘creatively alive’ kids. What Crayola stands for is refreshing — they celebrate children’s originality and self-expression, encourage wonder, adventure, and dreaming. Simply put – “inspire everything imaginable.” What’s also refreshing is that this authenticity carries over internally, and Crayola recognizes the culture they create
In times of change or uncertainty, organizations need leadership more than ever. That means the quality and amount of communications need to increase. I used to work for a manager who said, “Lead, follow, or get out of the way.” Times of change are a litmus test for leadership, which means sharing with employees what we know and what we
Written by Justin Black, Glint. Let’s face it: Employee engagement programs often fail. In fact, they fail a disheartening amount of the time. The most common reason is because far too few people are doing what the whole initiative was designed for: using data to take effective action to help people be happier and more successful at work. There are
