Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many cases, push it forward. Take
New session added
Avoiding Internal Meltdown with Strategic Storytelling from Ben & Jerry’sSean Greenwood, Grand Poobah of Public Relations
Also on the agenda: EMD Electronics, Sumitomo Mitsui Banking Corporation, First Citizens Bank, Arvest Bank and UC Santa Cruz.
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