Learn how YWCA Metropolitan Chicago, a 140-year old social service agency, re-imagined itself as a social enterprise. The organizational transformation was sculpted over a period of years, and today, YWCA benefits from a robust culture and a healthy bottom line, even amidst the epic challenges of the pandemic. Unbridled innovation and the human-centered approach to both employee experience and serving constituents have become cornerstones of the organization’s success.

Learning objectives and actionable takeaways from this session will include:

• How to harness the power of emotional intelligence to lead a team effectively by acknowledging the full employee: successes, adversities, growth and lived experiences
• The good, the bad and the ugly: Lessons learned through architecting a disruptive approach
• How to increase organizational commitment, even during troubling times
• Unleash your fiercest advocates by doing right by your team: Creating safety, accountability and relationships that unleash purpose and potential while fostering growth
• A team that dances together stays together