Welcome to Day 2 of our AI For Communicators Virtual Certificate Series!
In this fast-paced forum, you'll get to know your fellow peers, their biggest internal communications challenges, and a few fun facts.

As AI becomes more integrated into communication workflows, so do the risks of reinforcing bias. In this interactive workshop, you’ll learn how bias shows up in AI-generated content—from tone and language to representation and accessibility—and how to proactively address it. Together, we’ll audit real examples, explore tools designed for inclusive communication, and build an internal checklist to support your team’s use of AI in an ethical, equitable way. Whether you’re selecting AI tools or reviewing auto-generated content, you’ll be equipped to lead with intention and awareness.

What You’ll Walk Away With:

• Real examples of bias in AI communication tools—and how to catch them
• A framework for inclusive content review across channels
• Practical tips for evaluating vendors and platforms through a DEI lens
• A customizable Inclusive AI Comms Checklist for your organization

This presentation explores how a solid foundation in grounded knowledge transforms content generation. We'll compare standard language models with reasoning-driven LLMs, highlighting why reliance on uncontextualized AI can compromise the quality of your outputs. Through detailed examples, the session will highlight tools that integrate knowledge from internal and external sources, illustrated through Copilot’s application for managing internal documentation, Perplexity’s web-grounded research, and ChatGPT/Gemini’s capability for deep-dive analysis. Concluding with a discussion on the human-AI-human workflow, the talk underscores how combining human insight with advanced AI leads to more reliable and impactful content.

In this session, we will demonstrate how AI tools such as translation services can be incorporated into an application to improve customer experience.

• Key takeaway: Design and build your application with multilingual capabilities

Join industry leaders as they examine how AI-powered translation and localization tools are transforming internal communications in multinational organizations. Experts discuss real-world applications, latest advancements, and best practices for implementing AI language solutions in cross-cultural corporate environments.

Key Takeaways:

• Cutting-edge AI technologies for real-time translation and cultural context preservation
• Best practices for implementing AI language solutions in diverse workplace settings
• Strategies to balance technological efficiency with cultural sensitivity in global

Together we will recap yesterday's top takeaways and set the stage for this final day of learning.

This advanced session is designed for communication leaders ready to move beyond experimentation and embed AI into long-term strategic planning. We’ll explore how AI can support storytelling, inform behavior-based campaigns, personalize internal content at scale, and forecast communication needs across the employee lifecycle. Using a collaborative AI Strategy Canvas, you’ll work through live prompts to identify high-impact use cases and prioritize your next best moves.

What You’ll Walk Away With:

• A strategic lens to map AI across internal and executive comms
• Tools to connect AI-driven messaging to business goals and employee needs
• A quick-win vs. long-term prioritization matrix
• A completed AI Strategy Canvas template you can refine with your team

Providence Health System’s organization-wide AI strategy, governance structure, and guardrails set a safe foundation for the communication department to use AI to assist and augment its work.

Learn how Providence’s communication department created an AI strategy, AI communication guardrails, an AI communication workgroup, a suite of AI communication-focused tools, and best practices to spread through the department and organization.

Key takeaways:

• Drive adoption and reduce burnout: Hear strategies to move a 120-person communication team from fearing to embracing AI
• Free up time for more strategic work: Discover which AI tools your communication team can use, why, and the best use cases
• Use AI to assist and augment your work: Learn tips to tailor AI content to your organizational voice and jumpstart your creativity

Five generations now work side by side, each with unique strengths and challenges. This session explores how to enhance communication, collaboration, and innovation across generations.

Key Takeaways:

• Understand Generational Differences – Recognize diverse communication styles and workplace values.
• Bridge the Gaps – Use open communication, mentorship, and flexible work strategies.
• Leverage Diversity – Turn generational differences into innovation and resilience.

Join us for a dynamic panel discussion on the ethical challenges of integrating AI into internal communications. AI ethicists, communication leaders, and legal experts discuss balancing AI's potential with employee trust, addressing issues like data privacy, algorithmic bias, and transparency in AI-driven processes.

Key Takeaways:

• Frameworks for developing ethical AI governance in corporate communications
• Strategies to foster a culture of responsible AI use while maintaining employee trust
• Insights on navigating the evolving regulatory landscape of AI in workplace communications