Making the Best of a Bad Situation: Internal Communications Sparks Positive Change During Pandemic
When the pandemic hit, healthcare communicators everywhere were already overworked and understaffed. Hear how the team at Children’s Mercy Kansas City embraced collaboration, experimentation, and agility to keep the hospital’s 8,000 employees safe, up-to-date and focused on caring for their kids.
In this case study, you’ll learn how:
- The pandemic elevated the importance of the intranet within the organization, bringing heightened visibility to the direct impact of internal communications on patient care
- With information quickly changing by the hour, the marketing department accelerated its evolution of processes, policies and decision-making
- Individual communicators expanded their roles and responsibilities, leading to professional development and personal growth in unexpected ways
Comments are closed.