Creating A Behavior Change Strategy To Nurture New Ways Of Working & Microsoft 365 Adoption
Users are given new tools and ways to work at an alarming rate. We need to understand what aspects of these tool are best suited for the work at hand.
More importantly, we need to ensure the customer experience is the main measurable in these efforts, including how to:
- Understand the Personas in your organization
- Forget how we used to do things
- Lead with problems & solutions not technology
- Measure the customer experience and pivot quickly
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