One of the greatest challenges internal communicators face is learning to balance proactive and reactive communications. As communicators begin to plan for 2022, creating, documenting and implementing standard communications processes is one way to shift a communications function in a proactive, strategic direction.

In this session, attendees will learn:

• How to identify tasks worthy of standardization
• How to leverage SharePoint Online and Office 365 to standardize communications processes
• How to earn buy-in and manage culture change for new communications processes
• Best practices for continuous improvement of standard communications processes