employee engagement

Is employee happiness the key to a better customer experience?

Is employee happiness the key to a better customer experience?

Written by StaffConnect founder and CEO, Bulent Osman The recent article from Lord Price Employee happiness is the key to a fairer and more prosperous society refers to the “John Lewis happiness principle” and has got me thinking about the connection between employee happiness and the impact it has on the customer journey. We all know that

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Employee engagement and the power of purpose

Employee engagement and the power of purpose: why a respectful dialogue is more important than any office perks

  In the first of a two-part series, internal communications specialist David Kenny explores why a sense of purpose is so important in the workplace to foster real employee engagement. The more complex our world gets, the busier we are, the more ‘reductionist’ our perspective can become. Really easily, we can be pushed into a

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storytelling

Unleash the power of storytelling: Build trust, win hearts and change minds

Written by Emma Hanley, Newsweaver Communications Specialist There is nothing more engaging than a great story teller and Rob Biesenbach knows all about it, especially the invaluable role storytelling can play in the world of internal communications today. Rob is a communication professional, an actor and very much in-demand speaker, and last month we collaborated

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7 great ways to create really engaging content – without having to break the bank!

Written by Claire O’Brien, originally published on the Newsweaver blog on November 7, 2016. If your internal communications challenge is to create engaging content for readers who just happen to be employees, then a content strategy for your internal communications newsletter is a very important part of ensuring you get that engagement. An employee email

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10 Commandments of Internal Branding, Culture, and Employee Engagement

Inward’s 18th Anniversary – 10 Commandments of Internal Branding, Culture, and Employee Engagement

It was 18 years ago that we first started building our own brand identity. At the time, many companies were conducting large-scale process redesign and reengineering programs. Reportedly, close to 50% of those programs were failing, and 80% of the credit was given to reasons related to company culture clashes. Our thinking? What could we

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Why you need to rethink your internal communication strategy

Written by Sharon Florentine, Senior Writer, CIO.com While communicating with customers, vendors and end-users is certainly key to business success, your internal communication strategy is just as critical. Here’s how to boost your signal. Communicating effectively with customers, vendors, end-users, potential hires and job-seeking candidates is critical to your continued success. But don’t overlook your

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Creating a Culturally Competent Wellness Campaign

This is written by Jennifer Zanfordino from Monaco Lange.   At the start of 2016 one of our clients re-launched their wellness program. They had spent the previous months exhaustively searching for the right backend vendor to support their goals, and were determined to exceed the mediocre participation they had in the previous wellness program.

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