Intranet Search Often Falls Short: Developing Search Optimization Processes for Your SharePoint Intranet To Meet User Expectations – XL GROUP

11:00am to 11:30am

Your employees expect Google, but you don’t have Google’s resources. The number of failed searches begins to mount. Employees may turn their backs, abandoning search or at best using it as a last resort when all else fails.

XL Group recently implemented a new intranet on Sharepoint, winning a Nielson Norman award in the process. Search is literally the central and primary experience to their site. But fulfilling user expectations and the promise of easy findability proved a challenge…

In this session, you will learn practical advice for:
• Ongoing search optimization processes
• Search index fine tuning to improve relevancy
• Taxonomy & document upload improvements
• Search results enhancements
• Training and awareness

John Flannery, VP, Online Communications & Marketing, XL GROUP