Organizations are increasingly using social media as a platform for customer service and engagement. In September 2015, the Transportation Security Administration launched @AskTSA to provide real-time responses to passenger comments and inquiries.

See first-hand how TSA launched and is using social media to engage with customers, including how you can:

Understand why social media customer service matters to government

• Recognize what tools are available to help engage with your audience
• Implement a customer engagement strategy of your own