Susan Hanley is an expert in the design, development, and implementation of successful knowledge management, collaboration, and intranet solutions based on the SharePoint and Microsoft 365 platform. Her areas of expertise include information architecture, user adoption, governance, and business value metrics. She is a Microsoft Office Apps and Services MVP and co-authored the Essential SharePoint book series. She currently writes the Essential SharePoint blog for ComputerWorld.com. Prior to establishing an independent consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services and was the Director of Knowledge Management for American Management Systems. Follow Sue on Twitter @susanhanley.