Highlights from day one, and what to expect from day two.

Does your organization have trouble getting employees to use new technology? You’ve rolled it out, fixed the problems, everything works smoothly and…does no one use it?

The U.S. Environmental Protection Agency faced such a challenge after transitioning to Office 365. They wanted employees to embrace new ways of doing business and position EPA to discontinue support for legacy and redundant technology. To accomplish these goals, they rolled out a Customer Adoption Program, which uses change management techniques to engage employees and inspire them to voluntarily change their behavior.

The communications strategy focused on five guidelines for creating content:

1. Highlighting benefits
2. Focusing on people
3. Using conversational language
4. Making the important interesting
5. Including powerful visuals

Discover how this program achieved significant early success and continues to expand, including how you too can integrate a progam that helps you:
 

• Develop effective communications that people will read and act on
• Create big change with few resources
• Drive adoption and engagement of new communication tools

Details coming soon!

Refresh your coffee, & check in with colleagues - sessions will resume at noon.

2020 has had its fair share of hurdles. During this time you'll have the opportunity to connect face-to-face with your government peers to discuss your most challenging items. Together, you'll have the opportunity to swap stories and strategies to help you overcome these issues.

Key takeaways from the session will be:

• The ability to leverage demographic data.
• How to conduct simple user persona interviews and create profiles for key job families.
• How to create systems maps for key themes from the research and identify leverage points for success.
• To use these tools to brief senior leaders and create an evidence-based internal communications strategy for your organization.

Nothing has more impact on morale than communication. Organizations with great employee communication retain their best employees, maintain high productivity and customer service. Agencies where people feel left out, however, suffer from dismal morale, poor attitudes and reduced performance. This session will provide you with tips on how to assess your organizational C.L.I.M.A.T.E.  and identify areas where improved internal communications can make a difference.

Discuss what works and what doesn’t when developing a foundation of trust by establishing transparency and open lines of communication up, down and across the organization, including how to:

• Identify areas where lack of communication is likely the underlying cause of problems
• Get past the perception of “nobody tells me anything”
• Make the best use of focus groups to clarify problem areas and develop potential solutions
• Understand the forming, storming, norming and performing stages of team development

Still have questions for today's speakers? Take advantage of the remaining time of the conference to get your most pressing questions answered.

Thank you for joining us and making this conference a huge success! You will receive a follow-up email with a link to the One Drive shortly. The One Drive will contain speaker materials and a recording of the sessions. We hope to see you on another ALI virtual conference soon!