Government

Originally posted by Beth Cobert. The results of the 2015 Federal Employee Viewpoint Survey (FEVS) are in and they show that employees across the Federal Government are more engaged in their workplaces and more satisfied with their jobs than they were a year ago. While there is still plenty of room for improvement, there are signs that the Administration’s focus

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By Darcie Piechowski, the Social Media & Innovation Fellow for the IBM Center for the Business of Government The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services. While the government recognizes the importance of obtaining public feedback and is beginning to encourage more feedback on

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By Caitlin Newark, Novetta Nexus The degree of interest in applications involving “cognitive fingerprints” has taken off in recent years, spearheaded in large part by government-sponsored research initiatives such as the Defense Advanced Research Projects Agency (DARPA) Active Authentication program, which has facilitated the exploration of numerous novel, multimodal behavioral and cognitive biometric authentication systems by both academic and private industry

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Government agencies at the local, state, and national level are finding new and innovative ways to leverage social platforms as a low-cost and effective communication tool. While there can be challenges, there are also undeniable benefits of using social media for government outreach and citizen engagement. Before you remove ‘social media’ from your ongoing communications strategy, consider these 7 benefits

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There is an increasing focus on customer service and citizen engagement in government. Many agencies are turning to social media as a way to extend and improve customer service. Here are some ways to successfully leverage social platforms to deliver better customer service, and a few proven best practices to consider when engaging citizens on social media: Engage citizens and

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Leveraging social media for government communications is an effective, low-cost solution that’s gained momentum in the last several years. Creating a social media policy for government agencies is a critical step in implementing an ongoing digital engagement strategy for citizens. Although there’s no way of knowing exactly what situations might arise on social media, it’s important to have a protocol

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Identity and access management (IAM) is a challenge that organizations and government agencies face every day. An IAM strategy is necessary when combating vulnerability, decreasing risk, and choosing technological solutions. Without strategy, there might be panic. And with panic comes a whole new set of challenges. Stay ahead of the curve, keep up with the trends, and implement an IAM

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