Kris Henley

Welcome to the fishbowl! Life as government communicators involves a higher responsibility to transparency and honesty than working in the private sector. We work for the public. And the public, including the media, has the absolute right to scrutinize our work. It’s a right they exercise frequently. Recognizing that truth is sacred; that providing public information is an essential civil

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FACEBOOK + INSTAGRAM | METRICS THAT MATTER Odds are your social media team can rattle off the number of likes, shares and other basics off the top of their noggins. Here’s the real question—what do those metrics mean? Also, how do you go beyond the basics and make those numbers work for you? Big business brain Peter Drucker says of

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Government communications is often a thankless profession in today’s world of government’s mistrust of media and media’s mistrust of government. Standing in front of an agency to communicate a message in an informative and transparent way can feel like you have a target on your chest. Who’s aiming to “getcha” next? But if you are a member of the National

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I’ve seen a lot of talk around the interwebs about artificial intelligence, how AI will impact internal communications, and what internal comms teams need to do now to prepare for its inevitable rise. As of 2018, 40% of communication professionals around the world were leveraging AI tools in their work, and many others just like you are preparing to embrace

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Communication skills are critical to being an effective leader, but they are seldom the reason people are promoted to leadership positions. Even the most personable and engaging leaders can benefit from knowing more about how to strategically use communications to advance their ideas or align their people around a common goal and drive them to action on behalf of the

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The research on employee engagement supports what most of us already know intuitively: employees are more engaged when employers value their contributions and communicate that value in specific, visible ways. Engagement matters because engaged employees are more productive workers. Companies with successful engagement strategies enjoy 33% higher profits and 51% lower turnover rates. If higher workforce engagement is one of

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It’s not hard to understand why an increasing number of companies are choosing to do away with annual performance reviews: according to one study, over 94 percent of employees would prefer their manager address feedback in real time rather then wait until the end of the year. But annual performance reviews aren’t all bad. Formal ratings provide a macro-view of performance and engagement

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Why transparency is important For the past 22 years Habanero has been on a quest to become more transparent with our employees. And for good reason—transparency is directly related to employee happiness. In fact, according to 7 Vital Trends Disrupting Today’s Workplace*, management transparency is the top factor when determining employee happiness. One tried and tested transparency strategy—Open Books So

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Written by Masters In Communications.org  In our hyper-technological world, communication methods change at an incredibly rapid pace. First there was email, then message boards, then instant messaging, then MySpace and Friendster, and now Facebook, Instagram, chatbots, Netflix, and dozens of other communication methods. There are always new technologies, and new ways for people to interact with others. This is also

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In times of change or uncertainty, organizations need leadership more than ever. That means the quality and amount of communications need to increase. I used to work for a manager who said, “Lead, follow, or get out of the way.” Times of change are a litmus test for leadership, which means sharing with employees what we know and what we

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